The Transfer Agency Supervisor will be responsible for supervising and assisting the staff with the operational functions in the department. This individual will be responsible for ensuring premier client service standards are achieved within specified deadlines and according to best practice operations.
The Role:
- Perform review and approval on investor instructions and transaction documents in accordance with fund documentation requirements and the company procedures
- Ensure all processes are carried out to the highest standards and consistent levels of accuracy and attention to detail are maintained
- Ensure all established investor servicing procedures and controls are completed accurately and to specified deadlines
- Perform approval on Anti-Money Laundering and various investor eligibility checks in accordance with regulatory/fund guidelines
- Ensure accurate and complete data is maintained in the TA system for all transfer agency clients
- Ensure accurate and timely system output for client reporting
- Perform quality control checks and approval on client correspondence, investor and compliance reporting
- Responsible for investor wire payment execution, bank account reconciliation and break item investigations
- Expertise in calculations methodologies (equalization and series accounting)
- Ability to cover all fund types within the team when required
- Ability to work with peers & other teams to provide support and coverage
- Serve as main overall client operational contact for a range of clients
- Ability to supervise and implement client take-on and fund conversions
- Ensure efficient resolution of client queries
- Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within the company
- Train, coach and mentor new employees, develop, motivate and provide on-going feedback to staff within their sub-unit, ensuring appropriate documentation of same
- Provide input and feedback to Managers regarding employees; ongoing performance/development/performance appraisals (to be supported by documentation)
Requirements:
- 3 to 5 years Transfer Agency background with experience in Alternatives/Hedge Funds
- Knowledge of Anti-Money Laundering and regulatory requirements
- Experience in supervisory skills and/or coaching/mentoring
- Excellent interpersonal and customer service skills
- Strong organizational and administrative skills; PC proficient
- Ability to multi-task, prioritize work and manage time for efficiency and to meet strict deadlines
- Strong oral and written communication skills; fluency in English essential for both
- Individual with a positive can do attitude who takes ownership of assigned responsibilities
- Detail-oriented with excellent problem solving skills
If you are interested in making this position yours, please contact Louise Delaney click apply below
Voted Best in Practice Accounting & Finance 2017, 2015 as well as 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.