Investor Services Supervisor

  • Permanent
  • Dublin

Website Quest Quest


About my client:

My client is an asset servicing and technology solutions for global asset managers and financial institutions. They are looking for an Investor Services Supervisor to join their growing team in Dublin.

The Role:

  • Handling of all inquiries within agreed internal and external Service Level Agreement’s
  • Follow up and escalation of inquiries that remain unresolved outside of agreed Service Level Agreement’s
  • Effectively oversee special processing situations including exceptions that require strong oversight
  • Actively participate and work with the Client Service Managers and Production Support in the launch of any incremental business
  • Oversee the accurate preparation of any mailings required for internal or external vendors
  • Remain knowledgeable of changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations
  • Organize and perform the cross-training of staff on all aspects of Transfer Agency Data and Transaction Processing functions to develop depth and breadth of knowledge

About You:

  • BA/MS degree and/or equivalent work experience
  • Minimum of 5 years of Transfer Agency experience, 2 years of which must be in a similar function
  • Prior experience working in a client servicing focused work environment
  • Attention to detail and proven ability to handle complexity
  • Ability to work effectively under pressure and demonstrate initiative
  • Proven ability to communicate effectively both verbally and in writing
  • Proven ability to adapt to change and problem solving

What Now?

Please contact Louise on 01 6760505 for a more in-depth and confidentiality chat and click apply

Voted Best in Practice Accountancy & Finance 2022, 2017, 2015, 2013 & 2012 Quest is a team of experienced and professional Financial Recruiters solely dedicated to recruiting for Accountancy and Financial Services Professionals.

Through its reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality, Quest has developed professional relationships with World Leaders in Financial Services and Accountancy throughout Ireland, Luxembourg, Bermuda and the Cayman Islands. Quest’s experienced Team offers a personalized service and listens closely to what you want

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