My client value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. They are seeking a Fund Accountant Manager, Client Services to join their growing team in Dublin.
Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution.
You will be be responsible for the management and supervision of full service teams including oversight of accounting, administration, custody,
Responsibilities:
- Establish and maintain relationship objectives with Relationship Managers (RMs)
- Provide filtering and escalation for client requests; Serve as an escalation point for client service issues and deliverables
- Work closely with RMs to identify opportunities to cross sell products and services
- Remain knowledgeable of changing industry initiatives and educate clients through frequent communications and periodic presentations
- Establish appropriate contacts within client organizations, establish deep client relationships and understanding of our clients’ organizations
- Establish strong relationships with internal departments globally. Stay abreast of client goals and strategies and identify opportunities to expand client relationships
- Anticipate and identify clients’ needs to match the products and services to those needs
- Act as the primary point of escalation for Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures
- Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-added service to clients
- Manage all aspects of your team ensuring appropriate development opportunities, succession planning, performance management and leveraging support from the HR team where necessary
- Oversee promotion recommendations and compensation adjustments.
- Provide ongoing feedback and coaching to staff to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations
Experience:
- BS/BA degree and/or equivalent work experience
- Minimum of 8 years + industry experience
- An experienced people manager with strong technical acumen and client service skills
- Deep experience in funds servicing, the ability to demonstrate a passion for client servicing and evidence of previous success in developing, engaging and motivating teams.
- Will have strong leadership skills, team orientation and the ability to act as a positive change agent to the business as the industry continues to evolve in a rapidly changing environment
What Now?
For a confidentiality assured chat, please call Louise now on and click apply below.
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