My client, based in Dublin City Centre is looking for a Client Service Manager, Fund Accounting to join their growing team.
You will be responsible for the management and supervision of the team and clients.
The Role:
- Establish and maintain relationship objectives with Relationship Managers
- Serve as an escalation point for client service issues and deliverables
- Remain knowledgeable of changing industry initiatives and educate
- clients through frequent communications and periodic presentations
- Establish strong relationships with internal departments globally. Stay
- abreast of client goals and strategies and identify opportunities to expand client relationships
- Anticipate and identify clients’ needs to match products and services to those needs
- Build overall credibility and foster trust with clients
- Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-added service to clients
- Ensure long-term profitability of client relationships
- Manage team expenses
- Manage all aspects of your team ensuring appropriate development opportunities, succession planning, performance management and leveraging support from the HR team where necessary
- Complete and oversee the completion of the annual performance review process
- Oversee promotion recommendations and compensation adjustments
- Provide ongoing feedback and coaching to staff to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations
Requirements:
- At least 10 + years working in the fund servicing industry, Fund Accounting/Client Services
- An experienced people manager with strong technical acumen and client service skills.
- A passion for client servicing and evidence of previous success in developing, engaging and motivating teams.
- You will have strong leadership skills, team orientation and the ability to act as a positive change agent as our business and industry continues to evolve in a rapidly changing environment.
For a confidential chat please contact Louise Delaney on 01 6760505 or click apply below
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