Reporting to the Quality Team Manager – Investor Service Centre (ISC), you will be responsible for monitoring the quality of query handling across all clients with a view to ensuring that queries are responded to within Service Level and the required standard.
You will also be required to research, resolve and respond to complaints as a complaint coordinator on behalf of the Transfer Agency / Investor Services Dept.
The department provides third party investor services to a specific group of clients covering the full range of shareholder servicing functions including dealing, registration, AML, settlements, distributions and commissions.
Some of the responsibilities
So what’s required?
If you are interested in making this position yours, please contact Kieron on 01 676 0505, click apply below
Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.
Tagged as: Investor Services, Quality Assurance, Transfer Agency
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