Customer Relations | Complaint Management | Kildare
A challenging and interesting role for a resilient and ambitious professional has become available thanks to ongoing growth within a division of a Financial Services Organisation.
If you are QFA or APA Loans qualified with high volume customer call experience in a Financial Services regulated environment specifically advanced stage residential loans, are competent and consistent in complaint handling and record keeping, and have exceptional professionalism and interpersonal skills then read on…
As part of the Customer Relations Team, you will be responsible for operating internal processes with regards to complaints, errors and appeals, ensuring that regulatory timelines are met and required reporting is performed.
Based within the broader Quality Assurance team, the role will be highly collaborative and involve interaction with Commercial and Residential asset management teams across several client mandates within the Banking & Credit Management unit.
You are the type of professional who exerts influence by pointing out the long terms consequences of particular decisions and has the ability to present views in a way that is professional and inspires confidence.
The day to day:
If you are interested in making this position yours, please contact Kieron on 01 676 0505, click apply below
Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.
Tagged as: APA Loans, Complaints, Customer Relations, Loans, QFA
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