FAQ Page

FAQ

-F.A.Q: Do I pay Quest to find me a job?

-F.A.Q: Will I definitely get a response to my CV when I send it into Quest?

-F.A.Q: Will I get the opportunity to meet and discuss my career options with Quest?

-F.A.Q: How should I treat the meeting with Quest?

-F.A.Q: Will I be told in advance to whom Quest will send my CV?

-F.A.Q: Will my references be checked?

-F.A.Q: Do all agencies provide the same service?

-F.A.Q: Can I increase my chances by applying for the same job with two different agencies?

-F.A.Q: Can I expect a response/feedback about my interview with a potential employer?

Employers

-F.A.Q: Will I be charged for the services of Quest?

-F.A.Q: Can I go to a number of agencies to fill the one vacancy?

-F.A.Q: Is it advisable to build a relationship with an agency?

-F.A.Q: Am I entitled to a refund if a placement leaves?

-F.A.Q: Is there a standard industry fee for recruitment services?

-F.A.Q: If I approach an agency will I be sent a lot of CV’s straight away?

-F.A.Q: Are all recruitment agencies members of the NRF?

-F.A.Q: Can an agency obtain a work permit for a candidate?



-Do I pay Quest to find me a job?

No, it is against the law for a recruitment agency to charge a job-seeker for registering with them or for finding them a job.

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-Will I definitely get a response to my CV when I send it into Quest?

It is good business practice for an agency to respond to all CV's they receive and Quest endeavours to ensure that this happens.  However, given the vast volume of CV's received, we recommend that job-seekers should call and follow up themselves if they have not received an acknowledgement.

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-Will I get the opportunity to meet and discuss my career options with Quest?

If a consultant within Quest feels that your skills/experience are suited to particular positions available then you should be invited to meet.  However, due to locational issues and time constraints, it is not always possible for Quest to meet all applicants that apply for roles.

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-How should I treat the meeting with Quest?

Job-seekers should treat the meeting as their first interview as Quest will be seeking to create a shortlist of candidates to be put forward to employers for interview based on their CV and the meeting.

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-Will I be told in advance to whom Quest will send my CV?

Unless you've instructed otherwise, agencies are required by law to seek job-seekers permission prior to sending their CV to an employer.  (For further information on your rights see www.dataprotection.ie)

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-Will my references be checked?

Usually it will be the employer that checks references for permanent positions however, some agencies may do so on behalf of the employer.  Either way they are obliged to seek the candidate's permission first.

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-Do all agencies provide the same service?

No, while all agencies seek to find people jobs, some agencies deal with specific sectors.  Quest specialises in the broad areas of Financial Services and Accounting and has been awarded numerous accolades for its provision of service.

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-Can I increase my chances by applying for the same job with two different agencies?

No, in fact you can decrease your chances as employers may see this as an error on your part (CV arriving twice) or it could lead to disputes between employer and the agencies.  To avoid this problem Quest is obliged to check with you if you have already applied for a job for which they believe you are suitable.

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-Can I expect a response/feedback about my interview with a potential employer?

Good business practice indicates that you should receive feedback, however, it must be recognised that Quest relies on receiving feedback from its clients before it may present same to you.

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-Will I be charged for the services of Quest?

Quest does charge for its services.  However, you should only be charged for placements made and/or any agreed expenses e.g. advertising.

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-Can I go to a number of agencies to fill the one vacancy?

Yes, you may wish to investigate many avenues, as you will only be charged for a successful.  However, further to winning the NRF Accountancy and Finance Recruitment awards for 2012 and 2013, there is really no need.

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-Is it advisable to build a relationship with an agency?

Yes.  When an agency has a deep understanding of a client it is in a much better position to find the right person for their job vacancies.

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-Am I entitled to a refund if a placement leaves?

Based on Terms and conditions as agreed with an agency you may be entitled to a refund of fees paid or portion thereof if the candidate leaves within a certain (agreed) time period.

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-Is there a standard industry fee for recruitment services?

No.  While in general most agencies operate a scale of fees, the more difficult the role to fill the higher the fee is likely to be.  This is something that a client should agree upfront with any agency before the agency commences to source on their behalf so that they know exactly what the service will cost them.

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-If I approach an agency will I be sent a lot of CV’s straight away?

Quest ensures that only suitable candidates are sent to the employer and will only send CV's of candidates that have expressed an interest in the specific role.  Turnaround time depends on the nature of the role but Quest promises to provide a fast, efficient and tailored solution to its clients needs.

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-Are all recruitment agencies members of the NRF?

No. NRF member agencies are those who are committed to the best practice by voluntarily adhering to the NRF Code of Conduct (see homepage for full list of member agencies).  Indeed more and more employers are choosing the services of NRF member agencies for this reason. 

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-Can an agency obtain a work permit for a candidate?

No.  Work permits will only be issued to the employer that directs and controls contracts with and pays the employee.  Therefore only the end employer can obtain a work permit.

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