Manager Investor Services 

Reporting to: Associate Director Investor Services 

Role Overview:  

• To manage, review and co-ordinate the workflow within the Investor Services Team
• The management of Investor Services for allocated clients and for new clients coming on board
• The management and oversight of all Investor Services activities including Subscriptions/Redemptions, AML/KYC document collation and review, and client/investor interactions
• The management and oversight of all the day to day activities are co-ordinated and scheduled on time – providing a premium service on behalf of the Investor Services Department
• To focus on and deliver upon strategic and development aspects of the business
• To be a point of contact for all clients
• To attend client visits when required
• To provide guidance and support to team members regarding client queries and to develop and implement solutions for all queries
• Identify and implement improvements for Client Service Delivery
• The continual on the job training and mentoring of team members
• To create, develop and maintain procedures to ensure an efficient and effective workflow while enabling an excellent service to all clients
• To be actively involved in Project Management throughout the organization
• To provide excellent “internal customer service” working with other departments
• To keep up to date in regards to the dynamic changes within the business environment

 Professional Experience Required 

• A third level qualification required
• A minimum of 7 years experience required within the Hedge Funds Industry, including direct contact with clients and 3 years management experience
• A through knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department
• To take responsibility and accountability for all aspects of the role
• To be client focused
• To lead by example
• To be a self learner
• To maintain and display a high level of professionalism when dealing with clients, investors and colleagues
• To have a proactive approach to all challenges
• To be self motivated
• Ability to work under pressure within tight timeframes
• Ability to organise and manage multi projects
• Complete confidence regarding the decision making process and guiding staff
• Excellent oral and written communication skills

If you are interested in this position please contact David newsway on 01 6760505 or apply below

Please note due to the large volume of applications we are currently receiving, one of our consultants shall be in touch only if your application is suitable and matches the experience required.

We at Quest are a Team of experienced and professional Financial Recruiters who are solely dedicated to recruiting for the Financial Services Industry.
 
Through our reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality we have developed professional relationships with Financial World Leaders located throughout Ireland, Luxembourg, Bermuda and the Cayman Islands. Our experienced Funds Team offer a personalised service and will listen closely to what you want – your career goals and motivations.
 
We endeavour to effectively and efficiently maximise your job requirements perfectly with the role, company fit, culture and overall remuneration package.